Shipping and Delivery Policy

Overview

AlpenLife is a brand owned and operated by Handelnine Global LLC.

This Shipping Policy explains how we process, fulfil, and deliver orders placed through our website. It outlines important information regarding estimated delivery timelines, shipping charges, customs duties and taxes, tracking information, and other aspects of the delivery experience.

Where Your Order Ships From

To provide access to a broader range of authentic products, orders placed on this website are shipped directly from our centralised fulfilment centre in Germany. This allows us to maintain strict quality controls and ensure that every order meets our fulfilment standards.

Order Fulfilment Timelines

Estimated delivery timelines are displayed on each product page and throughout the checkout process before an order is placed.

Orders are typically processed and dispatched within 2-5 days (handling time). Once shipped, orders generally arrive within 6-9 days (transit time), resulting in an estimated total delivery timeframe of 8-14 days from the date of placing the order.

Please note that these delivery estimates cannot always be guaranteed. Actual delivery times may vary due to factors beyond our control, including customs clearance procedures, carrier delays, weather conditions, peak shipping periods, and other unforeseen circumstances.

Should such delays occur, our operations team works closely with the relevant logistics and delivery partners to help expedite the shipment wherever possible, while our customer support team keeps you informed of any significant updates regarding your order.

Shipping Costs

Free shipping — We offer free shipping on all orders, with no additional shipping charges applied at checkout.

Customs Duties, Taxes & Import Charges

As our orders are shipped internationally, we take reasonable measures to ensure that customs duties, taxes, and import-related charges are handled transparently, in order to avoid unexpected costs upon delivery.

Most orders are shipped using a Delivered Duty Paid (DDP) service, meaning that applicable duties and taxes are paid in advance and customers should not incur any additional import charges when receiving their order.

In certain circumstances, operational or carrier-related requirements may result in an order being shipped using a Delivered Duty Unpaid (DDU/DAP) service. In such cases, local customs authorities or delivery partners may request payment of duties, taxes, customs clearance fees, or other import-related charges before delivery.

If you are required to make such a payment, please contact us at info@alpenlife.uk and provide a copy of the payment receipt. Subject to verification, our customer support team will assist you with reimbursement of the eligible charges.

Customs Clearance Delays

International shipments may be subject to customs inspections and clearance procedures imposed by local authorities. These processes are outside our control and may occasionally result in delivery delays.

Our estimated delivery timeframes are designed to account for standard customs processing. However, in exceptional cases where customs clearance takes longer than expected, our team will work closely with the relevant shipping and logistics partners to monitor the shipment and provide assistance wherever possible.

Tracking Information

Once your order has been dispatched, we will send you a shipment confirmation email containing tracking details. You can use this information to track your order's progress and stay informed about its latest delivery status.

If you experience any issues accessing your tracking information, our customer support team will be happy to assist you.

Delivery Partners

We work with a network of international carriers and local delivery providers to ensure reliable delivery worldwide. Some of the partners that we work with are DHL Express, Deutsche Post.

Failed Deliveries and Returned Shipments

Customers are responsible for providing accurate and complete delivery information at the time of purchase. If a delivery cannot be completed due to an incorrect address, multiple unsuccessful delivery attempts, refusal of delivery, or failure to collect the shipment when required, the order may be returned to us by the carrier.

In such cases, any return shipping costs, customs charges, storage fees, or carrier-imposed fees may be deducted from any applicable refund.

Lost, Damaged or Stolen Packages

If your order arrives damaged, appears to have been lost in transit, or has not been delivered within a reasonable period after the estimated delivery date, please contact our customer support team as soon as possible, and no later than 14 days after the expected delivery date.

Upon receiving your request, we will initiate an investigation with the relevant shipping partners and guide you through the resolution process. Depending on the circumstances, this may include carrier claims, replacement shipments, or other appropriate remedies.

Split Shipments

In some cases, items from the same order may be shipped separately to ensure that available products reach you as quickly as possible. This may occur due to product availability, fulfilment location, or carrier requirements. When an order is split into multiple shipments, you will receive separate tracking information for each package, and individual items may arrive at different times.

Delivery Delays Beyond Our Control

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to, adverse weather conditions, natural disasters, customs inspections and clearance procedures, labor disputes, carrier disruptions, deliveries to remote locations, public emergencies, or government-imposed restrictions.

In the event of such delays, our team will closely monitor your shipment, coordinate with the relevant logistics partners where possible, and keep you informed of any significant updates regarding your order.

Order Modifications

Orders may be modified prior to shipment. If you wish to make changes to your order, please contact our customer support team as soon as possible, and we will make every reasonable effort to accommodate your request.

Once an order has been dispatched, modifications to the shipping address, delivery instructions, items ordered, or cancellation requests may no longer be possible due to carrier and fulfilment constraints.

If you require assistance after your order has been shipped, our customer support team will review the available options based on the status of the shipment and guide you through the most appropriate resolution in accordance with our Return and Refund Policy.

Contact Information

Phone: +447429799928

Email: info@alpenlife.uk

Working Hours: 24 hours a day, 7 days a week

Mailing Address:
Handelnine Global LLC
Hygeia Building Rear Ground Floor
66-68 College Road
Harrow, Middlesex HA1 1BE
United Kingdom